Refund Policy

Thank you for choosing vincentai. We are committed to delivering high-quality AI-powered solutions and ensuring customer satisfaction.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 7 days of the original purchase date for subscription packages.
• You have explored and used the vincentai platform.
• You encountered a technical issue that our support team was unable to resolve satisfactorily.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• No refunds for Credits Packages.
• Dissatisfaction due to user error or lack of understanding without contacting support for assistance.
• Cases involving significant platform usage indicating substantial benefit from the service.

Refund Process

1. Submit a Refund Request

Send an email to contact@vincentai.shop including:

• Your full name
• Order number
• Purchase details
• A detailed explanation of the issue

2. Review

Our support team will review your request and may contact you for additional information or attempt to resolve the issue.

3. Resolution

If approved, your refund will be processed to your original payment method within 7–10 business days.

At vincentai, your satisfaction is our priority. We are committed to making your experience seamless and effective with our AI-powered tools.